> ## Documentation Index
> Fetch the complete documentation index at: https://docs.critique-labs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Critique Chat Terms of Service

> Terms governing the Critique Chat website, demo, and hosted document research service

**Effective date:** August 7, 2026\
**Last updated:** August 7, 2026

These Terms of Service ("Terms") govern access to and use of Critique Chat, including the website at [chat.critique-labs.ai](https://chat.critique-labs.ai), its public demo, authenticated workspaces, and related hosted services (collectively, the "Service"). The Service is operated by Starman LLC, a Delaware limited liability company doing business as Critique Labs and Critique Labs AI ("Critique," "we," "us," or "our").

By accessing or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and "you" includes the organization. If you do not agree, do not use the Service.

## 1. Contract hierarchy

These Terms govern the public website, free demo, and any use not covered by a separate written agreement.

If you or your organization has a signed order, statement of work, SaaS services agreement, data processing addendum, government purchase order, or other written agreement with Critique (each, a "Customer Agreement"), that Customer Agreement controls to the extent it conflicts with these Terms. Service levels, data residency, retention schedules, security obligations, pricing, indemnities, liability limits, governing law, and public-sector requirements stated in a Customer Agreement are not reduced or replaced by these Terms.

Written proposal commitments are governed by the proposal and any resulting award or Customer Agreement. These Terms do not withdraw, narrow, or alter a written commitment made to a named recipient.

## 2. The Service

Critique Chat is an AI-assisted document research and drafting service. Depending on the workspace and configuration, the Service may:

* extract and index text from uploaded or connected documents;
* answer questions using designated document collections;
* provide citations, quoted evidence, summaries, comparisons, and draft material;
* maintain separate public and private document collections and access rules;
* support optional public-web research; and
* provide administrative, ingestion, usage, and audit features.

Features vary by deployment. Public-web research may be unavailable or disabled. A Customer Agreement may require the Service to use only customer-approved sources.

## 3. AI outputs and human review

AI outputs are probabilistic and may be incomplete, inaccurate, outdated, offensive, or unsupported even when citations or verification features are shown. Citation checks reduce risk but do not eliminate it. You must review source material and use qualified professional judgment before relying on an output.

The Service is a research and drafting aid. It does not provide legal, engineering, zoning, planning, permitting, code-compliance, medical, financial, or other professional advice, and it does not make official or legally binding determinations. Authorized professionals and public officials remain responsible for final decisions and communications.

## 4. Accounts and access

Some features require an account. You agree to:

* provide accurate account information;
* protect passwords, single sign-on credentials, and access tokens;
* use only accounts and document collections you are authorized to access;
* promptly notify us at [support@critique-labs.ai](mailto:support@critique-labs.ai) of suspected unauthorized access; and
* remain responsible for activity under your account except to the extent caused by our breach of these Terms or a Customer Agreement.

An organization may administer its workspace, control user access, review usage, and manage content. Your organization, not Critique, determines your authority to use its workspace.

## 5. Customer content and document controls

"Customer Content" means documents, files, prompts, messages, metadata, configurations, and other content submitted to the Service by or for you. As between you and Critique, you retain ownership of Customer Content. You grant Critique and its subprocessors a limited, nonexclusive right to host, copy, transmit, extract, index, display, and otherwise process Customer Content only as needed to provide, secure, and support the Service, comply with law, and fulfill a Customer Agreement.

You represent that you have the rights and lawful authority needed to submit Customer Content and direct its processing. Do not upload confidential, personal, regulated, export-controlled, or otherwise sensitive information to the public demo. The demo is intended for public or non-sensitive evaluation material.

Where the Service offers public and private collections:

* content is private unless it is placed in or published to a public collection through an authorized workflow;
* you are responsible for the accuracy of public/private designations and access grants;
* you must not mark content as non-sensitive or publish it unless you are authorized and have reviewed it for confidential and personal information; and
* content designated public may be accessed and quoted by anonymous users.

Critique will not sell Customer Content or use it to train shared or public AI models. Additional limits may appear in a Customer Agreement.

## 6. Acceptable use

You may not use the Service to:

1. violate law, regulation, court order, or another person's rights;
2. submit content you do not have the right to process;
3. expose confidential, personal, or restricted information through a public collection without authorization;
4. generate or distribute malware, spam, unlawful surveillance, or content intended to facilitate harm;
5. probe, scan, disrupt, overload, or bypass security, access controls, rate limits, or usage restrictions;
6. access another user's account or private content;
7. reverse engineer or attempt to extract non-public source code, model weights, or system instructions except where applicable law does not permit that restriction;
8. misrepresent AI output as an official determination or as human-authored where disclosure is required; or
9. use the Service to make a decision that produces legal or similarly significant effects about a person without legally required notice, review, and safeguards.

We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect users, the Service, or third parties; comply with law; or address a material breach. When practical, we will provide notice and an opportunity to cure.

## 7. Privacy, security, and subprocessors

Our [Critique Chat Privacy Policy](/critique-chat/privacy-policy) explains how we handle personal information and Customer Content. We maintain reasonable administrative, technical, and organizational safeguards appropriate to the Service. No system is completely secure, and the free demo is not a substitute for a configured production deployment.

Contracted security controls, incident-notice periods, data residency, retention, backup, recovery, identity, and subprocessor requirements are governed by the applicable Customer Agreement.

## 8. Public-sector and public-records use

Public bodies remain responsible for records classification, disclosure decisions, legal holds, retention instructions, and responses to public-records requests. Critique will reasonably assist as required by an applicable Customer Agreement. A public body retains authority to decide whether a record is subject to disclosure.

Nothing in these Terms requires a government entity to indemnify Critique, waive sovereign or governmental immunity, agree to arbitration, pay attorneys' fees, or accept a governing-law or venue provision when doing so is prohibited by law. Enforceable mandatory government terms and the applicable Customer Agreement control.

## 9. Intellectual property

Critique and its licensors retain all rights in the Service, software, models, methods, designs, documentation, and pre-existing materials. Subject to these Terms, Critique grants you a limited, nonexclusive, nontransferable, revocable right to use the Service during the applicable term.

You may use outputs as permitted by law and your Customer Agreement. Critique does not promise that an output is eligible for intellectual-property protection or that the same or similar output will not be generated for another user.

If you provide feedback, you grant Critique a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing your confidential information.

## 10. Third-party services

The Service may interoperate with identity providers, document repositories, AI providers, scheduling tools, hosting providers, and other third-party services. Your use of a third-party service may be governed by that provider's terms. Critique is not responsible for third-party services outside its reasonable control, but remains responsible for subprocessors to the extent stated in a Customer Agreement or required by law.

## 11. Fees and service levels

Fees, usage allotments, implementation charges, taxes, payment milestones, renewal terms, and service levels are stated in the applicable Customer Agreement or ordering page. Unless a Customer Agreement states otherwise, fees are non-refundable except as required by law, and you are responsible for applicable taxes other than taxes on Critique's net income.

Except where a written proposal or Customer Agreement states otherwise, the free demo is provided without a service-level commitment. Rate limits and feature limits may apply. Critique will not impose paid overages on a government customer unless the applicable Customer Agreement and required written authorization permit them.

## 12. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use reasonable care to protect it and will use it only to perform or exercise rights under these Terms or a Customer Agreement. Confidential information does not include information that the receiving party can document was lawfully known without restriction, independently developed, received lawfully from another source, or made public without breach.

If disclosure is required by law, the receiving party may disclose the required information and, when legally permitted, will give prompt notice so the other party may seek protection. Public-records laws and disclosure authority applicable to a government customer are not limited by this section.

## 13. Indemnification

The [Critique Chat Indemnification Terms](/critique-chat/indemnification) are incorporated into these Terms. They distinguish between general users, paid organizational customers, and public entities, and defer to any different indemnity negotiated in a Customer Agreement.

## 14. Warranties and disclaimers

For a paid deployment, Critique warrants that it will perform professional services in a professional and workmanlike manner and that the Service will materially conform to the accepted specifications in the applicable Customer Agreement. Critique's obligation to correct a verified material nonconformity is subject to that Customer Agreement.

Except for an express warranty in these Terms or a Customer Agreement, and to the fullest extent permitted by law, the Service and all outputs are provided "as is" and "as available." Critique disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. Critique does not warrant that the free demo will be uninterrupted, error-free, or completely secure, or that an output will be accurate or appropriate for your use.

Some jurisdictions do not allow certain disclaimers, so those disclaimers apply only to the extent permitted by law.

## 15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, even if advised of their possibility.

For use not governed by a paid Customer Agreement, Critique's total liability arising out of the Service will not exceed the greater of the amount you paid Critique for Critique Chat during the 12 months before the event giving rise to liability or \$100.

A Customer Agreement may provide different limits, exclusions, and enhanced caps, including separate treatment for confidentiality, security-breach, and intellectual-property indemnity obligations. Those negotiated provisions control and are not reduced by this section.

The limitations in these Terms do not apply to payment obligations, willful misconduct, or liability that cannot lawfully be limited. The limitations apply to the fullest extent permitted by applicable law.

## 16. Term, suspension, and termination

These Terms begin when you first access the Service and continue while you use it. You may stop using the Service at any time. You may request account closure by emailing [support@critique-labs.ai](mailto:support@critique-labs.ai).

We may suspend or terminate access for a material breach, security risk, unlawful use, nonpayment, or as required by law. When practical, we will provide notice and a reasonable opportunity to cure. Termination does not affect accrued payment obligations or provisions that by their nature should survive, including ownership, confidentiality, disclaimers, liability limits, indemnification, and dispute terms.

Data return and deletion follow the [Critique Chat Privacy Policy](/critique-chat/privacy-policy) and any Customer Agreement.

## 17. Changes to the Service or these Terms

We may update the Service and these Terms. We will post the revised Terms and update the date above. For material changes, we will provide reasonable additional notice, such as an account notice or email, when required by law. Changes will apply prospectively. If you do not agree to revised Terms, stop using the Service before they take effect.

No online update changes a then-current Customer Agreement unless that agreement expressly permits the change.

## 18. Governing law and disputes

Unless a Customer Agreement or mandatory law states otherwise, California law governs these Terms without regard to conflict-of-law rules, and state and federal courts in San Mateo County, California have exclusive jurisdiction. Each party consents to personal jurisdiction and venue there.

Government customers are governed by the law, venue, procurement rules, and dispute procedures stated in their Customer Agreement or required by law. These Terms do not impose binding arbitration or a class-action waiver on a public entity.

Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice, unless immediate relief is reasonably necessary.

## 19. General terms

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. Neither party may assign these Terms without the other's consent, except that Critique may assign them in connection with a merger, reorganization, sale of substantially all assets, or to an affiliate that assumes the obligations. If part of these Terms is unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain effective. A waiver must be in writing. These Terms, the documents incorporated by reference, and any Customer Agreement are the complete agreement for the Service.

## 20. Contact

Questions and legal notices may be sent to:

**Starman LLC (Critique Labs)**\
110 Constitution Dr, Apt 621\
Menlo Park, CA 94025\
[support@critique-labs.ai](mailto:support@critique-labs.ai)